Return & Exchange Policy

Last Updated: July 2026

At HUSSINDAY, we are committed to providing high-quality quilted bags and a reliable shopping experience for every customer.

We understand that sometimes customers may need assistance with returns, exchanges, or order adjustments. Our customer support team is always available to help and provide a clear solution.

We recommend reviewing the following guidelines to better understand our return and exchange process.

1. Return Eligibility

We accept return requests within 30 days after receiving your order.

To help ensure a smooth return process, returned items should meet the following conditions:

• Items should be unused and remain in their original condition.
• Items should include original packaging and product tags (if applicable).
• Items should not have been washed, altered, damaged, or worn.
• Customers should provide order information or proof of purchase.

If you are unsure whether your item qualifies for a return, please contact our customer support team. We will be happy to assist you.

2. How to Request a Return

We aim to make the return process simple and convenient. Please follow the steps below.

Step 1: Contact Our Customer Support

Please contact our team at:

Email:
service@hussinday.com

To help us process your request quickly, please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Photos or videos of the product (if applicable)

Step 2: Return Review

Our customer support team will review your request and provide return instructions.

Please wait for confirmation from our team before sending any product back, so we can ensure the return process is handled correctly.

Step 3: Send Your Return

After receiving return approval, please securely package the item and send it according to the return instructions provided by our team.

We recommend keeping your return tracking information until the process is completed.

Step 4: Inspection and Refund

Once we receive the returned item, our team will check the product condition.

After the return is approved, HUSSINDAY will process your refund according to the refund information below.

3. Return Shipping Costs

Returns Due to Personal Reasons

For returns related to personal preferences or order changes, customers are responsible for the return shipping costs.

Examples include:

• Changed personal preference
• No longer needing the item
• Ordered the wrong product
• Selected the wrong size or color

Before sending any return, please contact our support team first. We will provide the correct return instructions to help ensure a smooth process.

Returns Due to Product Quality Issues or Incorrect Items

If the return is due to product quality issues or an incorrect item received, HUSSINDAY will cover the return shipping costs.

This includes situations such as:

• Wrong item received
• Product damaged during delivery
• Manufacturing defects
• Product quality issues
• Product received does not match the order details

Please contact us within:30 days after delivery

and provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

After reviewing your request, our team will confirm the return arrangement and provide an appropriate solution.

Please contact HUSSINDAY before sending the product back. Return shipping costs will be covered after approval.

4. Exchanges and Order Changes

Before Shipment

If you would like to change your product selection, color, size, or other order details, please contact us as soon as possible.

Exchange or order modification requests can only be accepted before your order has been shipped.

Please email:

service@hussinday.com

with:

• Order number
• Customer name
• Requested changes

Our team will review your request based on:

• Current order status
• Product availability
• Processing progress

After Shipment

Once an order has entered the shipping process, we are unable to make direct changes because the package has already been prepared for delivery.

If you would like to return or replace an item after shipment, please follow our return process after receiving the product.

Exchange Conditions

Exchange requests depend on:

• Product availability
• Order status
• Return eligibility

Products that have been used, washed, damaged, or modified may not qualify for exchange.

5. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment to ensure every order meets our quality standards.

If your order arrives with:

• Damage
• Defects
• Incorrect items
• Missing components

please contact us within:30 days after delivery

Please provide:

• Order number
• Photos of the product
• Photos of the packaging (if applicable)
• Description of the issue

Our customer support team will review your request and work with you to provide an appropriate solution.

6. Order Cancellation and Modification

If you need to cancel or modify your order, please contact us as soon as possible.

Orders can be cancelled or modified before they enter the shipping process.

Once an order has been shipped, we are unable to make changes. If you receive the product and would like to return it, please follow our return procedure.

7. Items That Cannot Be Returned

To maintain product quality and ensure every customer receives products in good condition, some items may not be eligible for return, including:

• Items that have been used, washed, or worn
• Items damaged after delivery due to improper handling
• Items returned without contacting customer support first
• Products missing original packaging or components
• Items modified by customers

If you have questions about your item’s eligibility, please contact us before returning it.

8. Refund Information

Once the returned product has been received and approved, HUSSINDAY will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Refund Processing Time

The time required for the refund to appear in your account depends on your payment method.

Credit Card:
3–7 business days

PayPal:
1–2 business days

Please note that the actual time may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact our customer support team.

Email:
service@hussinday.com

We will assist you with checking your refund status.

9. Contact Us

If you have any questions regarding returns, exchanges, refunds, or your order, please contact our customer support team.

HUSSINDAY Customer Support

Email:
service@hussinday.com

Business Hours:
Monday - Friday
8:00 AM - 10:00 PM
(Beijing Time)

Response Time:
We usually respond within 24–48 business hours.

Company Information

Brand Name:
HUSSINDAY

Operated By:
Shenzhen Shaoming Clothing Co., Ltd.

Business Address:

Room 2005, Building 3,
Jingji Zhinnong Shanhai Yuyuan,
No.4568 Bao'an Avenue,
Guxing Community, Xixiang Subdistrict,
Bao'an District, Shenzhen, Guangdong 518100, China

Customer Service Email:

service@hussinday.com